Return & Refund Policy

At Frost Buddy, we want you to be fully satisfied with your purchase. This policy outlines how you can request returns, refunds, or order cancellations under the terms that apply specifically to our store and products.

Return Eligibility and Window

You have 30 calendar days from the date you receive your order to request a return. To qualify for a return:

The item must be unused and in its original condition.
It should be returned with original packaging whenever possible.
The product must have been purchased directly from Frost Buddy—not from any third-party retailer.
Custom products, including those with personalized logos, names, or designs, are not eligible for return.

Please note, if 30 days have passed since you received your order, we cannot offer refunds or exchanges.

Wear and tear such as scratches or stains from extended use will void return eligibility.

How to Request a Return

Visit the Returns Portal accessible via the Contact page on our website to begin your return request.
Submit your order number, details of the item you wish to return, and the reason for your request.
Wait for return instructions before sending any items back to us.

Returns Due to Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately with photos and your order information so we can resolve the issue quickly.

Return Shipping Costs

If your return is due to a product that arrived damaged, was the wrong item, or otherwise did not meet your expectations, Frost Buddy covers the return shipping costs.

For returns based on a change of mind, you are responsible for paying the return shipping.

Refund Processing

Once we receive your returned item and confirm it meets our eligibility criteria, we will notify you about your refund status. Approved refunds are processed back to the original payment method usually within 5-10 business days.

Keep in mind that your bank or payment provider may require additional time to post the refund to your account.

Order Cancellation

If you wish to cancel an order, please contact us within 24 hours after placing the order. After this cancellation window, orders that have been processed or shipped cannot be canceled.